Shopping Mall Security

Unison Security is the best choice for shopping mall security, having worked with some of Canada’s leading property and facility management businesses for years. We understand the specific challenges that bustling public spaces like malls, department stores, and shopping malls provide. Our best-in-class mall security training program includes customer service, crowd control, dispute resolution, and incident de-escalation. If your present mall security service isn’t delivering this comprehensive training, it’s time to work with Canada’s shopping mall security experts.

Millions of Canadians visit shopping malls every day to browse, shop, or simply relax. Unfortunately, these crowds provide the ideal cover for crooks to go about their work quietly. Our mall security professionals recognize the necessity of preserving the mall’s ambiance and pleasant mood while stopping these criminals from committing crimes.

Our mission is to keep shoppers safe while regulating crowds, identifying questionable people, and investigating crime calmly and discreetly. Because we recognize that our guards are representing your mall, they are committed to providing exceptional communication and customer service.

Our shopping mall security guards are adaptable and dependable and may be employed for anything from concierge services to foot patrols, parking enforcement, CCTV monitoring, incident report drafting, and customer assistance.

This isn’t just about malls, despite the name! Our security guards in this sector look after complex retail centers, mixed-use buildings, and adjacent office towers.

  • Security Guards in Uniform: In a mall context, our frontline uniformed security guards provide a visual security presence, responding to client inquiries while assessing their surroundings for threats. Our mall security guards receive dedicated customer service training and extensive security training due to the high volume of foot traffic in a mall setting. This gives them a broad set of skills to succeed in this fast-paced industry.
  • Patrols on Wheels: Our Mobile Patrol Service delivers randomized patrol schedules along pre-planned routes, ideal for when a mall or store is empty. This service may be customized for alarm response and uses state-of-the-art technology to provide real-time insights and reports from each patrol. Our clients appreciate Mobile Patrols’ streamlined communication and openness.
  • Mall Security Concierge: Our mall concierge security guards are usually stationed near the mall’s entrance and serve as the mall’s eyes and ears. They’re equally capable of monitoring CCTV security systems, giving customers directions, and acting as a welcoming and reassuring presence in your mall. In addition, they’ll be advocates for your mall’s security policies, and their first-aid and customer service training will enable them to respond quickly and effectively to any emergency.