Shopping Mall and Retail Security
Unison Security has been a trusted security partner for some of the largest companies in Canadian retail since our debut. We’ve learned from working with notable companies that no two retail stores or shopping malls are alike and that each requires a custom security solution suited to its specific needs.
The Shopping Mall Security Team at Unison has been specially trained to deal with the specific challenges that crowded public places like malls, department stores, and shopping centers present. Our best-in-class program is part of customer service, crowd management, conflict resolution and de-escalation, loss prevention, OFA First Aid, and cultural/social sensitivity training. We believe that by using a multifaceted approach, our mall guards will manage any situation and provide the level of personalized care that our clients need while complying with our stringent security standards.
Whether threats occur within the mall, individual businesses, or outside in exposed areas such as parking lots, our customer-oriented approach to shopping mall security strives to defuse and discourage threats.
Our Mall Security services can be tailored to incorporate the following features:
- Uniformed Security Guards: Our traditional frontline security guards maintain our clients’ reputations while protecting their employees, tenants, and valuables. Our frontline security employees have deterred any unwanted action who are visible and well-trained. Despite their primary focus on security, our guards endeavor to maintain a secure and enjoyable retail environment for both staff and customers.
- Guest Services and Concierge: To create a good shopping experience for consumers, our concierge and guest service specialists adopt a courteous customer service-focused approach. They can help with everything from giving directions to dealing with fire and emergency situations.
- Surveillance cameras and video surveillance: Any concerns or threats that arise on the mall’s closed-circuit television systems are monitored, detected, and appropriately resolved/escalated by our CCTV Surveillance Specialists.
Patrols on Wheels: Our Mobile Patrol personnel respond to alarms and work on randomized patrol schedules along pre-planned routes. To create a good shopping experience for consumers, our concierge and guest service specialists adopt a courteous customer service-focused approach. They can help with everything from giving directions to dealing with fire and emergency situations.
